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What is a VPN?

Where and when should I use my VPN service?

How does the VPN work?

Will it work over any type of internet connection?

Does a VPN work anywhere and everywhere?

Why is a VPN better than a proxy?

Will the VPN slow my internet connection down?

I have multiple computers and devices, how many accounts do I need?

I am in a country or location that monitors, blocks or censors the Internet – Will you service work for me?

Will the VPN service unblock Skype, Vonage, and other VoIP services if they are blocked in the country in which I am located?

Will the VPN service work with Hulu, BBC iPlayer, and other television and media services that require a US or UK IP address?

A VPN, or Virtual Private Network, is technology using hardware, software, or both to secure and privatize data across a network, usually the Internet, by building what techies call an “encrypted tunnel.”

Data passes through this “tunnel,” protected from anyone who tries to intercept it. Even if the data is intercepted, it is hopelessly scrambled and useless to anyone without the key to decrypt it.

Large businesses commonly use VPNs between offices to secure company data, and often provide individual “remote access” VPN solutions to home-based or traveling employees to protect data between them and the company’s network.

You also use a VPN when you bank or shop online and see the https:// in your web browser. Unfortunately, the protection is temporary and limited to only the browsing session with that specific website. It’s also certainly not anonymous.

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Many of our customers located in countries that block VoIP or censor the Internet use it virtually all the time. Also, those who desire added privacy while online may use it a great deal. Others might only use it at wireless Hotspots or when traveling.

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When you activate your VPN account, it instantaneously builds an encrypted tunnel through your Internet connection from wherever you are to one of our Secure Internet Gateways. All Internet data between you and your VPN provider is now encrypted. Nobody can break the encryption, including your ISP.

A random IP address behind your provider’s gateway. Your “public” address will be that of whatever server of the VPN provider you are connected to for that session. This private IP cannot be traced by anyone through our server nor can anyone find your real IP address or location. You now cannot be sniffed, snooped, or spied on by anyone on your local network or across the Internet to our gateway.

Once your data reaches the Secure Internet Gateway, the server decrypt the data, and send it to its destination. This last part is safe because it would be virtually impossible to “sniff” data between a secure data center over an actual Internet backbone link. It just doesn’t happen. “Sniffing” and “spying” occur over local networks because it is so very easy to do –much easier than trying to break into a guarded bunker-type data center with biometric scanners and such.

Sound complicated? It only takes milliseconds. You shouldn’t even notice it’s happening.

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Yes. The VPN services should work over any Internet connection. Wired, Wi-Fi, and other wireless technologies should all support the VPN tunnel. We do recommend a broadband connection for best performance.

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It should. We’ve had isolated cases where the PPTP VPN service has been blocked, but the openVPN-based SSL service should get through most any force field.

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A VPN encrypts all data (Surfing, IM, FTP, etc.) to and from your computer where a proxy typically only encrypts http (WWW) traffic. VPNs also tend to be much faster and more reliable.

To be fair, although limited in function, a commercial proxy, from a reputable company, may be fine for certain things.

Unfortunately, many try the free anonymous web proxy route. These can be set up (and shared) by literally anyone. Yes, anyone — criminals, hackers, child pornographers, well-meaning geeks who are running it over their Grandma’s cable connection. You just don’t know.

Utopian “fight the power” visions aside, using anonymous proxies means you may be pumping your passwords and personal data through a server setup by a couple enterprising 13-year-old hackers in Estonia.

Which may work out fine for you…but it probably won’t.

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Any VPN or security application can slow performance, but it depends on a great many factors which can vary second to second and with each website you visit. Some users actually experience a speed increase when using the VPN service.

Overall, due to the encryption and distance, you will likely see a slowdown in download speed, but it shouldn’t be too noticeable in any practical terms. And, due to how the VPN “optimizes” traffic you can usually rely on an increase in upload speed, which can improve the performance of applications such as VoIP.

If you feel the VPN is slowing your connection abnormally, please consult Support immediately for troubleshooting.

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You’re welcome to load your VPN on other computers and devices in your household so you should only need one account as long as you actively connect only one computer/device at a time to the VPN.

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Yes. Many of the customers are in countries or locations that block Internet services such as Skype or otherwise censor or monitor Internet activity or content. The VPN service should give you full and uncensored access to the Internet.

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Yes. the VPN providers have thousands of customers in blocked countries that use Skype or other major VoIP services every day over the VPN.

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Yes, if you select the same country based IP address.

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